Return & Refund Policy

Last updated: June 16, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or modified in any way
• Not be worn or washed

 

How to Request a Return

To initiate the return process, please contact our support team at support@borcelli.shop. We will respond to your request within 1–2 business days with instructions on how to proceed.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued through Shopify Payments, and the bank processing time may vary. Please note that the refund will be credited to the original payment method.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your bank for more information. If the issue persists, you can contact our support team at support@borcelli.shop for assistance.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team, and we will guide you through the exchange process.

Return Shipping

The customer is responsible for paying the return shipping cost. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@borcelli.shop. We're here to help.